Privacy Policy

1. Introduction

Glotera, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Glotera when you use our AI translation application and related services (the "Service").

This Privacy Policy applies to all users of our Service. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you create an account or use our Service, we may collect the following personal information:

• Email address
• Username
• Payment information (processed by third-party payment processors)
• Authentication tokens and session data

2.2 Usage Information

We automatically collect certain information when you use our Service:

• Translation requests and usage patterns
• Application version and operating system information
• IP address and general location information
• Device identifiers and system configuration
• Error logs and performance metrics

2.3 Translation Data

To provide translation services, we process:

• Text content submitted for translation
• Source and target languages
• Translation results and user interactions

Important: We do not store the actual content of your translations. Text is processed in real-time and not retained after the translation is completed.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our translation Service
• To process your translation requests
• To manage your account and subscription
• To improve our Service and develop new features
• To provide customer support
• To detect, prevent, and address technical issues
• To comply with legal obligations
• To enforce our Terms of Service

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service:

• AI/ML translation service providers (e.g., OpenAI, DeepSeek, Qwen)
• Payment processors for subscription management
• Cloud hosting and infrastructure providers
• Analytics and performance monitoring services

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Secure authentication and session management
• Regular security assessments and updates
• Access controls and monitoring
• Secure development practices

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account information: Until you delete your account or we terminate the Service
• Usage logs: Up to 12 months for analytics and service improvement
• Translation content: Not stored (processed in real-time only)
• Payment information: As required by payment processors and applicable law

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Objection: Object to processing of your information
• Restriction: Request restriction of processing

To exercise these rights, please contact us at [email protected].

8. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your rights

12. European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights mentioned in Section 7 above.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Glotera, LLC
Email: [email protected]
Website: https://glotera.ai

For privacy-related inquiries specifically, you may also contact us at: [email protected]